| Module Name |
Objectives |
Skill Points |
Essential Skills of Leadership
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Deal with team members
on a day-to-day basis in such a way as to maintain and enhance
their self- esteem.
• Base discussions
about performance and work habits on behavior rather than
on personalities and attitudes.
• Involve
team members in goal setting, problem solving and decision-
making. |
• Maintain or Enhance Team Member Self-Esteem.
• Focus on Behavior.
• Encourage Team Member
Participation |
Essential Skills of Communicating
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - 75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• See that communication
is a two-way process.
• Construct
clear, concise messages in the interest of the listener.
• Manage nonverbal behaviors to reinforce
the intent of messages.
• Listen
actively to improve communication.
Create
a climate of open communication, which increases team members’
motivation and commitment.
|
• Create a Climate of Open Communication.
• Design Clear, Concise Messages.
• Manage
Nonverbal Behaviors Effectively.
• Listen to Communicate.
|
Coaching Job Skills
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Understand what coaching
is, why it is important, and how it supports individual and
company goals.
• Prepare for a
coaching session by using observation and analysis to build
a plan for a successful dialog.
• Hold
a coaching conversation that improves an individual’s
performance and increases productivity.
•
Use coaching as a way to build a valuable sense of
teamwork between the team leader and team member through communication,
shared goals and collaboration.
|
• Observe and Analyze Performance.
• Identify Area of Performance that Needs Improvement.
• Demonstrate How Task Should be Performed and Ask Team
Member for Questions.
• Have Team Member Demonstrate
and Give Team Member Feedback on Performance.
•
Set Up Time for Review. |
Improving Work Habits
Delivery Methods Available: Classroom, Online Classroom -
4 hours Online - 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Recognize the difference
between job performance and work habits. Managers will understand
that a work habits discussion is not coaching and requires
different skills for successful resolution.
•
Understand that unsatisfactory work habits must be
dealt with quickly and effectively before they require disciplinary
action.
• Explain clearly and specifically
the nature of the team member’s unsatisfactory work
habit while focusing on behaviors rather than attitude.
• Use an action plan and ongoing reviews
to help team members improve work habits and demonstrate personal
accountability. |
• State problem clearly and specifically.
• Ask team member’s view.
• Ask team
member for solution.
• Agree on plan.
•
Set up time for review. |
Resolving Conflicts
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Accept conflict as
an inevitable part of all work situations and deal with it
in order to maintain individual and team focus and productivity.
• Recognize the positive and negative
impacts of conflicts and leverage conflict to everyone’s
advantage.
• Distinguish between
the two major sources of conflict so that they it can be resolved
fairly and effectively.
• Establish a
cooperative atmosphere to resolve conflicts when they arise |
• Ask each team member to state problem.
• Ask each team member to state other’s view of
problem.
• Ask each team member to confirm accuracy
of other’s restatement.
• Focus on objective
facts, areas of mutual need or mutual goals.
• Ask
each to suggest solutions.
• Bring both to agreement
on specific steps to resolve conflict and set up time for
review.
|
Supporting Change
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Understand why change
happens, how people react to it, and how to support team member’s
struggles with change.
• Involve
team members in a change initiative by promoting their understanding
and ownership of the change and its benefits.
•
Plan for individual or group follow-up sessions that
support the change process and reinforce personal and organizational
goals.
|
• Detail coming change and explain reason
for it.
• Let team member ask questions, express
opinions and concerns.
• Respond to team member’s
questions and concerns.
• Get commitment and set
up time for review.
|
Effective Discipline
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Use the techniques
of effective discipline to eliminate problem behavior.
• Communicate concerns in terms of
behavior rather than perception or opinion.
•
Minimize defensiveness and focus on solutions.
• Reduce conflict avoidance behaviors
that undermine team morale, impact perceived fairness and
impede overall productivity.
• Review
performance to make sure the problem is resolved.
•
Recognize the importance of team member participation
in defining the problems and solutions. |
• State Performance Problem.
•
Ask Team Member’s View.
• Ask Team Member
for a Solution.
• Agree on Plan.
|
Delegating
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Understand the role
of delegation in time management, resource utilization, job
satisfaction and overall team productivity.
•
Use a delegation process that ensures team member
participation, involvement, and success so that what needs
to be done gets done – properly and on time.
•
Establish a team member’s responsibility and
authority for a delegated task – creating a framework
for accountability and personal growth. |
• Explain need for delegation.
•
Use delegation of task to motivate.
• Explain task
and ask team member’s view.
• Specify responsibility
and authority.
• Confirm team member’s understanding
and set up time for review. |
Communicating Up
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Understand the importance
of framing all communication with their manager in terms of
his/her self-interest.
• Enter
meetings with their manager armed with a well-thought-out
and clearly stated objective.
• Clearly
link their objective with facts that support their plans and
goals.
• Work with their manager
to uncover any questions or reservations he/she may have concerning
their message.
• Move conversations
toward agreement with questions that focus on the benefits
to be gained when the objective is reached.
•
Clearly and concisely restate the decisions that
results from Communicating Up and insure that those decisions
are mutually understood. |
• State objective concisely in terms
of the needs and interests of their manager.
• Detail
objective and support it with facts.
• Ask for and/or
respond to questions.
• Probe for agreement.
• Summarize and confirm conclusion.
|
Managing Complaints Delivery
Methods Available: Classroom, Online,
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Understand why all
team member complaints must be dealt with rather than ignored
or dismissed.
• Be more sensitive
to all the problems-minor or trivial, real or imagined-that
can lie behind complaints.
• Understand
techniques used to determine underlying problems, which are
not always the same as those the team member thinks are responsible
for his/her difficulties.
Use various techniques to solve such problems while maintaining
a positive relationship with the team member. |
• Ask team member to detail complaint.
• Get agreement on substance of complaint.
•
Ask team member for solution.
• Schedule time for
investigation and agree on action plan.
• Set a
date for follow-up meeting. |
Developing Performance Goals and Standards
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Define goals, objectives,
and performance standards.
• Identify
and set performance standards that are specific, measurable,
attainable, results oriented, and time-framed, using concrete
active language.
• Establish time
limits for all performance standards.
•
Involve team members in creating their own individual
performance standards.
• Negotiate
to develop performance standards for team members that address
both desired results and team members’ capabilities.
• Monitor team members’ progress
toward their goals by holding individual review meetings. |
• State broad goal of the plan.
•
Ask team member's view of what his or her performance standards
should be within the plan.
• Negotiate by modifying
unrealistically high or low performance standards.
•
Agree on a set of performance standards that are clear, specific,
and measurable.
• Confirm team member’s commitment
and set up review.
|
Providing Performance Feedback
Delivery Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Base assessments on
facts and behavior.
• Assess performance.
• Use positive feedback to motivate team members.
• Gain team member participation
in assessment.
• Gain team member
agreement with the assessment.
•
Gain team member commitment to the
change needed to improve performance. |
• Ask for team member’s evaluation
and give your evaluation of performance.
• Identify
what would help maintain or improve performance.
•
Ask team member to identify how improvement can be achieved.
• Agree on plan.
• Get commitment and set
up review. |
Motivating Team Members Delivery
Methods Available: Classroom, Online
Classroom – 4 hours
Online – 1 ½ to 2 hours
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Improve your team
member’s performance.
• Understand
the factors that motivate team members to perform effectively.
• Understand how motivation varies
from team member to team member.
• Distinguish
between motivators and dissatisfiers
• Learn
how to create a work environment for each team member that
will motivate higher performance. |
• Identify factors that motivate team
members.
• State team member’s positive accomplishments.
• Ask team member’s view of what would enhance
or maintain performance
• Respond to team member’s
suggestion(s) and/or offer your own.
• Agree on
the next step and set up review. |
Leading Successful Projects
Delivery Methods Available: Classroom
Classroom – 2 day workshop can be delivered in 4 1/2day
workshops and is designed for 6-18 participants.
ON-LINE TRAINING MODULE ONLY - $155.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $95.00
FOR EACH )
|
• Understand the four
phases that every project goes through.
•
Assess the probable impact of a project on business
goals.
• Determine the roles, tasks
and activities needed to complete any project.
•
Ask the right questions in each phase of a project.
• Use a clear system to track project
progress and update stakeholders.
• Motivate
project team members to maintain their commitment and support |
|
Hiring Winning Talent
Delivery Methods Available: Classroom and Online
Classroom – 1 day or 2-1/2
days
Online – Available
ON-LINE TRAINING MODULE ONLY - $75.00 FOR EACH
BLENDED ON-LINE TRAINING ( INCLUDES PARTICIPANT WORKBOOK $90.00
FOR EACH )
|
• Establish an efficient
process that reduces the time it takes to interview and select
a qualified candidate.
• Maximize new hires’ productivity
by ensuring that candidates are a good fit for the job.
• Ensure team cohesion and support
for new hires by involving team members in the process.
• Increase the retention of all new
hires and reduce turnover during their first year on the job.
|
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